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WELCOME TO CLEVELAND IRON WORKS SUPPORT
Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.
CONSUMER CONTACTS:
For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada)
Fax 800-321-0552 or 216-916-3012
BUSINESS HOURS
All calls placed before end of business day will be answered by our team. We stay on the line after hours until all calls are resolved.
Monday - Friday 8:00 am - 5:00 pm EST
We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.
2022
Monday, December 26th - Christmas
2023
Monday, January 2nd - The New Year
Monday, February 20th - Presidents Day
Friday, April 7th - Good Friday
Monday, May 29th - Memorial Day
Monday, July 3rd - Tuesday, July 4th - Independence Day
Monday, September 4th - Labor Day
Thursday, November 23rd - Saturday, November, 25th - Thanksgiving
2024
Monday, January 1st - The New Year
Email us! We’d love to hear from you. Our Technical and Customer Service team tries to respond to all inquiries within one business day. Click here to fill-out the Contact Us form and submit an inquiry.
Call us! Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Watch this page for update hours.
Need application support? Click here to find links to download to your phone and instructions.
Want parts lists? Our manuals have installation and usage instructions, plus parts lists. Click here for all available manuals and downloads.
Have a question? Click here to find Frequently Asked Questions with details from our Technical Service team.
